To return product(s)
you must contact our customer service department by email (firstname.lastname@example.org)
for an RMA number. You may send any unopened product in its original
condition, including original packaging and packing slip within 21 days of
receipt and you will receive a full refund less shipping and any gift
Any shipping cost you
incur to return the product to TwelveSprings.biz will not be refunded.
Shipping cost is non-refundable for undelivered, unclaimed or returned
packages, unless we made an error.
Please allow up to 14
business days to process your return or exchange but expect a refund within
one billing cycle of our receiving your returned product. If shipping was
free for your order it will be deducted from the credit we apply to your
credit card. Please note that we do not accept returns for cosmetics and
skincare items due to health reasons, please make your selections carefully.
In order to process
the returns in a timely manner do include the following information: (Twelve Springs will be unable to process the
return if this information is not included)
Full name &
Copy of purchase
Please return the
27 Jaidee Drive
East Hartford, CT 06118
All returns must be
shipped back to TwelveSprings.biz using a trackable courier. (UPS, FedEx,
USPS Delivery Confirmation).
Any package that has not been received by
TwelveSprings.biz and if tracking information cannot be provided, it will be
the responsibility of the shipper/customer. A package that is returned to
TwelveSprings.biz which is marked as "refused",
"unclaimed", or "undeliverable", and if the customer
would like the product to be re-shipped, we will unfortunately need to charge
a $9.95 re-shipping fee.
In order to provide
our customers with the best shopping experience, our systems are automated
and therefore orders are unable to cancel or modify once it has been
submitted for processing. If a cancel option appears next to your order in
your order history section then you may cancel your order or you can call or
email our customer service department.
1-888-553-9666 Toll free in the U.S.
1-860-568-1235 - Outside the U.S.
Monday-Friday: 9:30am-3:30pm EST
Damages and Claims
In the unlikely event
that your order or part of your order arrives damaged, please email us
immediately so we can notify UPS and file a damage claim. Please keep all
packaging materials for 15 business days after notifying us and a replacement
will be sent to you.
You must notify
TwelveSprings.biz within 15 days from the date of your order if you have not
received your package.
We accept Visa, MasterCard,